Author: Chris Farris
Subject: swfa customer service question
Posted: January/07/2014 at 08:58
Rule #6.
http://www.opticstalk.com/the-ot-rules_topic5473.html
A little clarification is in order before I lock this.
We shipped to the address he provided which was a mixture of his old address and his new address. Had P.O. Box and Zip to his new address and city of his old address. Easy mistake to make after you move but to blame us and not tell the truth is wrong.
Catrina did not tell him to contact the Post Office and there was nothing she could do as she is well aware that it is the shipper's responsibility to initiate tracking.
Obviously you will not be expected to pay for something you did not receive regardless of whose fault it is.
Edited by Chris Farris - 8 hours 23 minutes ago at 09:37
Subject: swfa customer service question
Posted: January/07/2014 at 08:58
Rule #6.
http://www.opticstalk.com/the-ot-rules_topic5473.html
A little clarification is in order before I lock this.
We shipped to the address he provided which was a mixture of his old address and his new address. Had P.O. Box and Zip to his new address and city of his old address. Easy mistake to make after you move but to blame us and not tell the truth is wrong.
Catrina did not tell him to contact the Post Office and there was nothing she could do as she is well aware that it is the shipper's responsibility to initiate tracking.
Obviously you will not be expected to pay for something you did not receive regardless of whose fault it is.
Edited by Chris Farris - 8 hours 23 minutes ago at 09:37